Contact Center AI Insights API (contactcenterinsights:v1)

2026-08-08

2 updated methods

Updates

    Methods

  • ▼ ▲ contactcenterinsights.projects.locations.qaScorecards.list

      Parameters :

        qaScorecardSources

          Enum  QA_SCORECARD_SOURCE_INTENT_TAXONOMY

          Enum Descriptions  The scorecard is derived from the custom intent taxonomy. Customers can edit question content, but cannot delete the scorecard or add/remove questions.

  • ▼ ▲ contactcenterinsights.projects.locations.qaScorecards.revisions.list

      Parameters :

        qaScorecardSources

          Enum  QA_SCORECARD_SOURCE_INTENT_TAXONOMY

          Enum Descriptions  The scorecard is derived from the custom intent taxonomy. Customers can edit question content, but cannot delete the scorecard or add/remove questions.